Guarantee & Returns

"We are convinced that you will love your sauna tent. If for any reason you are not satisfied with your product, please contact us and we will help you find a solution. We always do our best to resolve any issues."

Return policy

We offer 30 days of open purchase. The product must be unused and in its original condition for a return to be approved. The customer is responsible for return shipping, and we do not refund shipping costs.

"We are not responsible for shipments that are returned due to unpaid customs duties, taxes, or non-compliance with import regulations. Any additional fees incurred in connection with this will not be refunded. It is the customer's responsibility to ensure that all necessary fees are paid and that applicable regulations are complied with for international deliveries. Shipping fees are non-refundable."

📩 Do you want to make a return? Contact us at support@hottsauna.com and we will assist you further.

Guarantee

We offer a 1-year warranty that covers any material and manufacturing defects.

✔ Material and manufacturing defects – If something does not work as it should due to a production defect, we will ensure that it is addressed.

✔ Repair or replacement – We repair or replace parts that prove to be defective during the warranty period.

✔ Spare parts as needed – If an accident has occurred and something has broken, we help you find the right spare part for a quick and easy solution.

Check out our user guide to see what the warranty covers and how to use your sauna tent safely.

Do you need help? We are here!

Contact us at support@hottsauna.com and describe the problem, preferably with pictures.

"We help you find the right solution – whether it's about repairs, spare parts, or warranty issues. We handle your case quickly and smoothly, so you can continue to enjoy your sauna! 🔥"