Shipping & Delivery

We know you want to get your sauna tent and accessories home as quickly as possible – that’s why we work with reliable shipping companies to ensure fast and smooth delivery. Below you will find all the information about our shipping options and delivery times.

Shipping options & Delivery times

Country	Delivery time	Shipping company	Customs & VAT
Sweden 🇸🇪	2–4 working days	DHL	Included in the price
*Norway 🇳🇴**	4–6 business days	UPS	DDP - Customs & VAT included
Denmark 🇩🇰	4–6 business days	UPS	Included in the price
Finland 🇫🇮	4–6 business days	UPS	Included in the price
Germany 🇩🇪	4–6 business days	UPS	Included in the price
Other EU 🇪🇺	4–6 business days	UPS / DHL	Included in the price
UK 🇬🇧	4–6 business days	UPS	Excluding taxes
Rest of the world 🌎	8-10 business days	UPS	Excluding taxes

For Norway, we ship with DDP (Delivered Duty Paid), which means all customs and VAT fees are included in the price at the time of purchase. You avoid unexpected costs upon delivery!

For deliveries outside the EU, prices are shown excluding VAT. Local VAT, customs, and any import fees are paid by the recipient upon import.

Outside Europe?
Contact us for shipping costs and delivery options.
support@hottsauna.com

Important to know
Shipping costs are not refunded on returns.

For uncollected packages, we reserve the right to deduct any return shipping and handling fees from the refund.

Delivery & Order Handling

• Orders placed before 12:00 (CET/CEST) are normally shipped the same day on weekdays.

• Tracking numbers are sent via email when your order is on its way.

• We cooperate with DHL, PostNord, and UPS depending on the destination.

Returns & Complaints

We offer 30 days open purchase so you can feel confident with your purchase. If you are not 100% satisfied, no problem – you can return the product within 30 days, provided it is unused and in original condition. You as the customer are responsible for the return shipping cost back to us, and we do not refund shipping fees. Contact us at support@hottsauna.com if you want to make a return, and we will assist you further.

🔗 Read more about our return policy here → Link to return policy

Frequently asked questions about shipping

How long does my delivery take?

See the table above for estimated delivery times depending on the country.

Pre-order and pre-purchases

If you pre-order or pre-purchase an item, it will be shipped as soon as it is in stock. On the product page, you will always see the estimated delivery time. When your order leaves our warehouse, you will receive a message with tracking.

Payments made via Klarna can sometimes be activated before the item is shipped. If you wish to postpone the payment date, you need to contact Klarna directly and they will assist you with that.

We ship all orders in the order they were placed and keep you updated if anything changes.

Can I change my delivery address after ordering?

Contact us as soon as possible, and we'll see what we can do!

Which shipping companies do you use?

We cooperate with DHL and UPS for reliable deliveries.

How do I know if my order has been shipped?

You will receive an email with a tracking number as soon as your order has left our warehouse.

What happens if my package is damaged during shipping?

Contact us directly and we'll sort it out!

Responsibility for unpaid customs fees and returned shipments

We are not responsible for shipments returned to us due to unpaid customs fees, taxes, or non-compliance with import regulations. Any additional charges incurred in connection with this will not be refunded. It is the customer's responsibility to ensure that all necessary fees are paid and that applicable regulations are followed for international deliveries. Shipping fees are non-refundable.