Shipping & Delivery
We know that you want to receive your sauna tent and accessories as quickly as possible – that’s why we collaborate with reliable shipping companies to ensure fast and smooth delivery. Below you will find all the information about our shipping options and delivery times.
Shipping Options & Delivery Times
| country | Delivery time | Shipping company | Customs & VAT |
|---|---|---|---|
| Sweden 🇸🇪 | 2–4 business days | DHL | Included in the price |
| Norway* 🇳🇴 | 4–6 business days | UPS | DDP - Tull & VAT included |
| Denmark 🇩🇰 | 4–6 business days | UPS | Included in the price |
| Finland 🇫🇮 | 4–6 business days | UPS | Included in the price |
| Germany 🇩🇪 | 4–6 business days | UPS | Included in the price |
| Rest of the EU 🇪🇺 | 4–6 business days | UPS / DHL | Included in the price |
| United Kingdom* 🇬🇧 | 4–6 business days | UPS | DDP - Tull & VAT included |
For Norway and the United Kingdom, we ship with DDP (Delivered Duty Paid), which means that all customs and VAT fees are included in the price at the time of purchase.You avoid unexpected costs upon delivery!
Delivery & Order Management
• Orders placed before 12:00 PM (CET/CEST) are normally shipped the same day on weekdays.
• Tracking number is sent via email when your order is on its way.
• We collaborate with DHL, PostNord, and UPS depending on the destination.
Returns & Complaints
We offer 30 days of open purchase so you can feel secure with your purchase. If you are not 100% satisfied, there is no problem – you can return the product within 30 days, provided it is unused and in original condition. You as the customer are responsible for the return shipping back to us, and we do not refund shipping costs. Contact us at support@hottsauna.com if you want to make a return, and we will assist you further.
🔗 Read more about our return policy here → Link to return policy
Frequently Asked Questions about Shipping
How long will my delivery take?
See the table above for estimated delivery times depending on the country.
Can I change my delivery address after ordering?
Contact us as soon as possible, and we'll see what we can do!
Which shipping companies do you use?
We collaborate with DHL and UPS for reliable deliveries.
How do I know if my order has been shipped?
You will receive an email with a tracking number as soon as your order has left our warehouse.
What happens if my package is damaged during shipping?
Contact us directly and we'll solve it!
Responsibility for unpaid customs duties and return shipments
"We are not responsible for shipments that are returned to us due to unpaid customs duties, taxes, or non-compliance with import regulations. Any additional fees incurred in connection with this will not be refunded. It is the customer's responsibility to ensure that all necessary fees are paid and that applicable regulations are followed for international deliveries. Shipping fees are non-refundable."
Do you have more questions?
Email us at support@hottsauna.com or chat with us and we will help you! 🚀
