Shipping & Delivery
We know you want to receive your sauna tent and accessories as quickly as possible – that's why we collaborate with reliable shipping companies to ensure fast and smooth delivery. Below you will find all the information about our shipping options and delivery times.
Shipping options & delivery times
| Country | Delivery time | Shipping company | Customs & VAT |
|---|---|---|---|
| Sweden 🇸🇪 | 2–4 business days | DHL | Included in the price |
| Norway* 🇳🇴 | 4–6 business days | UPS | DDP - Customs & VAT included |
| Denmark 🇩🇰 | 4–6 business days | UPS | Included in the price |
| Finland 🇫🇮 | 4–6 business days | UPS | Included in the price |
| Germany 🇩🇪 | 4–6 business days | UPS | Included in the price |
| Other EU 🇪🇺 | 4–6 business days | UPS / DHL | Included in the price |
For Norway, we ship with DDP (Delivered Duty Paid), which means all customs and VAT fees are included in the price at the time of purchase. You avoid unexpected costs upon delivery!
Delivery & Order Management
• Orders placed before 12:00 PM (CET/CEST) are normally shipped the same day on weekdays.
• Tracking number will be sent via email when your order is on its way.
• We cooperate with DHL, PostNord and UPS depending on the destination.
Returns & Complaints
We offer 30 days open purchase so you can feel confident with your purchase. If you are not 100% satisfied, no problem – you can return the product within 30 days, provided it is unused and in original condition. You as the customer are responsible for the return shipping to us, and we do not refund shipping costs. Contact us at support@hottsauna.com if you want to make a return, and we will assist you further.
🔗 Read more about our return policy here → Link to return policy
Frequently asked questions about shipping
How long does my delivery take?
See the table above for estimated delivery times depending on the country.
Can I change my delivery address after ordering?
Contact us as soon as possible, and we'll see what we can do!
Which shipping companies do you use?
We cooperate with DHL and UPS for reliable deliveries.
How do I know if my order has been shipped?
You will receive an email with a tracking number as soon as your order has left our warehouse.
What happens if my package is damaged during shipping?
Contact us directly and we'll sort it out!
Responsibility for unpaid customs fees and returned shipments
We are not responsible for shipments returned to us due to unpaid customs fees, taxes, or failure to comply with import regulations. Any additional fees incurred in connection with this will not be refunded. It is the customer's responsibility to ensure that all necessary fees are paid and that applicable regulations are followed for international deliveries. Shipping fees are non-refundable.
Do you have more questions?
Email us at support@hottsauna.com or chat with us and we'll help you! 🚀
